AI Support Bot
Industrie- Manufacturiig Germany Berlin
Problem to Solve
An established online education platform approached orionic to address a major customer service challenge — slow response times to student inquiries in their Discord community channels. Despite a growing mentor team, the number of incoming questions from thousands of students continued to increase, creating long wait times and reducing overall student satisfaction. Traditional support management methods failed to scale effectively without significantly increasing operational costs.
Our Solution
The orionic strategy team began with an in-depth analysis of the company’s communication processes, identifying the main pain points and inefficiencies. After extensive brainstorming and market research, we proposed the development of a custom AI-powered assistant designed to automate the support process while maintaining the same quality and tone of human interaction. The orionic AI development team built an advanced assistant seamlessly integrated into the client’s Discord environment. The system was capable of interpreting handwritten messages, recognizing images with annotations, and understanding complex, context-dependent questions about lectures and assignments. To ensure high-quality, context-aware responses, the bot was connected to the company’s internal knowledge base, including transcribed lectures, homework materials, study guides, solutions, and the entire history of previous chat interactions. This integration allowed the AI assistant to generate precise, relevant, and instantly available answers that mirrored human expertise.
Results & Effects
The implementation of the AI Support Bot completely transformed the company’s communication efficiency. The average response time was reduced by more than 95%, as students began receiving accurate answers immediately after submitting their questions. This improvement not only enhanced the learning experience but also significantly optimized operational performance, reducing support-related costs by approximately 90%. The project became one of the most successful automation initiatives within the client’s ecosystem, showcasing how a well-designed AI assistant can simultaneously enhance user satisfaction and drive measurable business value.